Volivach A. Improving the regulatory framework for assessing the quality of educational programs of higher education institutions

The thesis is devoted to the solution of an important scientific and practical task on improving the regulatory framework for assessing the quality of educational programs of higher education institutions. The application of the developed mechanisms and tools allows improvement of the regulatory framework of the educational program and the educational process in which it operates through the use of multi-criteria principles, methods, and approaches, taking into account the fleeting requirements of stakeholders. Based on the requirements of DSTU ISO 9001, DSTU ISO 21001, DSTU ISO 31010, the scheme of the educational process has been improved and the classification of risks has been built. The application of this classification allows identifying the risks of the educational program and the educational process within which it operates. It has been proved that in order to improve the regulatory framework for assessing the quality of the educational program and the educational process, it is expedient to use multi-criteria methods. The paper constructs three multifactor models: for the transition of qualitative characteristics into quantitative - a two-level qualimetric model, which allows determining the optimal educational program level under study; to assess the quality level of the educational program and the certificate validity - a regression model; to predict the probability of the competence loss risk from reducing the requirements for the quality of educational services – a mathematical model, based on a risk-oriented approach and short-term requirements of stakeholders. The practical implementation of the research results is a set of normative documents, a software package «HEI Experts» and an electronic catalog of risks, based on the relational database and search and information function application. The results of the research have been tested and implemented in the form of methods, algorithms, a computer program, and regulations in higher education institutions of the Ministry of Education and Science of Ukraine.