Kukharska L. Quality management of services in the economic security system of higher education institutions of Ukraine

The dissertation is devoted to the solution of the scientific problem, which consists in substantiation of theoretical provisions, development of methodical approaches and scientific and practical recommendations for the implementation of effective quality management of services in the economic security system of higher education institutions of Ukraine. The first section substantiates the theoretical and methodological basis of quality management services in the system of economic security of higher education institutions, in particular, based on a deep study of the views of scientists and practitioners proposed an authorʼs approach to the specification of the content of such concepts as «educational service», «quality of educational services» and «quality management of educational services. The proposed definitions have served as a basis for formation of the theoretical basis of scientific research. The existing approaches to the evaluation of the quality of educational services are described, the advantages and disadvantages of using different methods of evaluation are established, and the criteria and indicators used in this process are given. The system of criteria and indicators of evaluation of quality of educational services taking into account the level of economic security of higher education institution is offered. Criteria of the proposed methodology are averaged between domestic and international methods of quality assessment of these services. The proposed methodology for calculating the integral quality level of educational services of higher education institutions, taking into account the level of their economic security on a set of components will clearly and consistently assess changes in the quality of educational services and the level of economic security of higher education institutions of Ukraine and make on these principles of management actions aimed at equalizing imbalances in the development of education institutions.