The dissertation is a comprehensive study of the information and legal provision of the activities of regional service centers (hereinafter - RSC) of the Ministry of Internal Affairs of Ukraine in the field of providing services to individuals and legal entities. The dissertation systematically analyzes the activity of regional service centers of the Ministry of Internal Affairs of Ukraine at the operational and functional level in the context of the analysis of the institution's law enforcement and law enforcement activities and its legal nature in the entire system of public service and the functioning of electronic government by highlighting the shortcomings and advantages of existing administrative procedures for interaction with the public, which previously remained unnoticed at other levels of public administration, which creates opportunities for operational improvement of procedures and improvement of service quality.
In the course of the study, the component elements of the functioning of the regional service centers of the Ministry of Internal Affairs of Ukraine regarding the provision of services that ensure the human-centered mechanism of their activity were identified: normative (content, purpose of creation, principles of activity); organizational and administrative (administrative and legal status, legal personality, functional tasks, powers); law enforcement (final work result, legal consequences for citizens).
The practical significance of the dissertation is aimed at improving the activity of regional service centers of the Ministry of Internal Affairs of Ukraine in the field of information and legal provision of service services. First of all, this concerns the optimization of the activities of regional service centers based on the simplification of technological and procedural procedures for the provision of service services, which will positively affect the economical and effective use of material and technical resources and the improvement of the quality of the provision of service services to individuals and legal entities; to increase the level of legal awareness and protection of citizens on the part of the staff of regional service centers; will ensure legitimacy and transparency and the possibility of their direct participation in the development of proposals for improving the activities of regional service centers.
The dissertation analyzes the issue of citizens' and authorities' access to information stored and processed by regional service centers in the context of the requirements of the law on access to public information. Special attention is paid to the consideration of the organizational and legal mechanism of the structure of ensuring the confidentiality and protection of personal data processed within the framework of this activity. The study also evaluates the effectiveness of information and legal provision of the regional service center from the point of view of ensuring the rights and legitimate interests of citizens, ensuring law and order and public safety in the region. The dissertation proves the necessity of interaction of regional service centers of the Ministry of Internal Affairs of Ukraine with executive authorities on the ground, as well as with public organizations and the public on issues related to the provision of administrative services.
It was emphasized that in view of the fact that when providing service services, the bodies of the Ministry of Internal Affairs of Ukraine have access to personal information of citizens, the primary task of regional service centers is to protect personal data and confidential information about a person from unauthorized access. It is proposed to prevent unjustified access to the personal data of a citizen or a legal entity by updating the technical and informational databases outside of working hours, to create an IT department that will deal exclusively with the protection of information data in the RSC of the Ministry of Internal Affairs of Ukraine.
Based on the analysis of national legislation and legal acts regulating the activities of regional service centers of the Ministry of Internal Affairs of Ukraine in the field of information and legal provision of services to the public, the need to introduce changes and additions to the legislative framework, especially the one related to the provision of services in electronic form, is substantiated. in order to eliminate the gaps and shortcomings that occur in this area.
The experience of some states that are leaders in the field of development of the system of providing services to the population is summarized. It is proposed to further improve the system of service services of the Ministry of Internal Affairs of Ukraine taking into account the experience of such countries as: Poland, Latvia, Estonia, Lithuania, Canada and a number of others.
