Rybalko N. Quality control of service at the automobile maintenance enterprise

Object: managerial process by quality of services at the autoservice enter-prises on the basis of formation models of management of their quality. The purpose: development of theoretical and methodical bases of quality man-agement of services at the enterprises of car-care center. Methods: the analy-sis and synthesis; the factorial analysis; the structural analysis; groupings and classifications; comparisons and expert estimations; economic-mathematical modelling. It is offered: model of quality management of services at the en-terprises of car-care center in view of expenses for management; system of parameters of quality of services on repair and maintenance service of cars; a control system of quality of services in car-care center by introduction of the organization of the control over given services at the enterprises of car-care center. Sphere of use: the enterprises of car-care center.