Bezgin K. Quality management of business processes in the enterprise

Object: business processes in the enterprises (by the example of machine-building branch). Subject: theoretical and methodical providing of quality management of business processes in the enterprise. Methods of the research: analysis and synthesis; historical; statistical; clustered analysis; grouping; comparison and expert estimations; economy mathematical modelling; probability theory and multi-objective optimization; graphical. Novelty: for the first time a model to optimize the choice of control points of business process is offered. Process-target approach of quality management of business processes at the enterprise, methodical approach to estimation of quality business-processes, methodical approach to the organization of a quality management system of business-processes at the enterprise has been improved. A concepts connected with quality management business-processes, list of quality of business process of properties and characteristics and descriptive model of business-process has grounded.Sphere of the use: machine-building enterprises.