Karpenko E. Process oriented management by the enterprises of retail trade

Object: Process of formation, introduction and estimation of the process oriented management of the enterprises of retail trade which function in the conditions of uncertainty of an environment. Purpose: substantiation of theoretical positions and working out of practical recommendations concerning use of the process oriented management by the enterprises of retail trade. Methods: dialectic, semantic analysis, theoretical generalisation and comparison, system, is abstract-logic, an expert estimation, personal interrogation, economic-statistical. It is offered: first: the mechanism of the process oriented management at the enterprises of retail trade is developed; it is improved: model of the organisation of the internal control of processes at system of the process oriented management of the enterprises of retail trade; theoretical and practical approaches to working out of the mechanism of the process oriented management by the enterprises of retail trade; the methodical approach to construction of system of indicators of an estimation of the process oriented management by the enterprises of retail trade; model of the organisation of internal audit of the process oriented management of the enterprises of retail trade; the methodical approach to the coordination of internal processes at the enterprises of retail trade with requirements of buyers; gathered subsequent development: theoretical positions concerning intrinsic characteristics, base elements and features of management of the enterprises of retail trade; theoretical aspects and conceptually-kategorialyj the device of the process oriented management; system of indicators of an estimation of processes. Sphere of the use: the enterprises of retail trade.