Simkova T. Оrganizational and economic support service quality management companies

Українська версія

Thesis for the degree of Candidate of Sciences (CSc)

State registration number

0411U003551

Thesis Registration Form

0411U003551.pdf

Applicant for

Simkova Tetyana Oleksiivna

Specialization

08.00.04 - Економіка та управління підприємствами (за видами економічної діяльності)

Date of defense

15-04-2011

Specialized Academic Board

Д 26.062.02

National Aviation University

Essay

The thesis summarizes the theoretical and methodological principles of quality management services at airports and to develop methodological and practical recommendations for their improvement. The features of quality management services.We propose a factor model of cost management, shaping the quality of airport services. Methodical provisions to ensure quality control services. The economic-mathematical model for quality management of airport services.

Thesis supervisor

Kutcheruk Galina Juriivna

Official opponents

Сич Євген Миколайович
Петровський Олег Миколайович

Files

Автореферат.doc

Диссер_ВАК.doc

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