Palekha O. Quality Management of Tourism Services Components

Українська версія

Thesis for the degree of Candidate of Sciences (CSc)

State registration number

0411U004399

Thesis Registration Form

0411U004399.pdf

Applicant for

Palekha Olga Yurievna

Specialization

08.00.04 - Економіка та управління підприємствами (за видами економічної діяльності)

Date of defense

21-06-2011

Specialized Academic Board

К26.063.01

Essay

This thesis systematizes existing theoretical approaches concerning interpretation of definitions "the service", "the tourism product", "the quality", "the quality of tourism product", systematizes and generalizes the existing theoretical approaches to the concept of the service as the tourism product, researches the components of the tourism product and the factors of direct, indirect and regulated influence on formation of tourism product, researches the existing models of services quality management, states the priority of strategies influencing formation of tourism product quality.

Thesis supervisor

Vasutkina Nataliya Vladimirovna

Official opponents

Туріянська Марія Михайлвіна
Буряк Руслан Іванович

Files

aref.doc

Додатки А.doc

Текст .doc

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