Zabrodska G. Formation of human factor in anti-recessionary management of retail business

The object is a process of formation of human factor in anti-crisis management of retail outlets; the objective is development of theoretical regulations and elaboration of methodological toolset for further formation of human factor in anti-crisis management of retail outlets; the methods are scientific and specific; the results are recommendations regarding formation of human factor in anti-crisis management of retail outlets; the innovations are methodological toolset for development of a human factor formation system in anti-crisis management of retail outlets and and methodical hike to its estimation, methodological approach to determination of action orientation for formation of human factor in anti-crisis management of retail outlets, a system of indexes for assessment of factors' impact upon formation of human factor in anti-crisis management of retail outlets, development of the idea of "human factor in anti-crisis management", specified classifications of human factor's qualities, measures of his forming, requirements of anti-crisis management towards human factor of retail outlets, stages of implementation in retail outlets; the industry is retail trade.