Sharchuk T. Electronic trade equipment service on logistic basis

Object: system service electronic trading equipment. Purpose: To develop theoretical and methodological basis of the provisions and practical recommendations for improving the functioning of the electronic trading service equipment (ETE) on the principles of logistics. Methods: semantic, historical, economic and mathematics methods of modeling, analysis, synthesis, and comparison, the methods of statistical and descriptive analysis, quantitative and cost analysis (ABC analysis), comparative economic analysis and modeling of management processes. It is offered: A method of structural estimation results ETE service, which is based on use of the income multiplier of system of customer service and it allows you to select a multiplier of customer service contribution doprodazhnih, pidchasprodazhnih and after-sales services to the end result, improved terminological apparatus of the service by introducing the ETE use feature 'classification of services in terms of service, "categories" multiplier customer service "," Logistics service component "; improved management tools ETE service through the introduction of industry standards in the implementation of" Service Management ", the use of a batch service and study the optimal level of outsourcing in the service. Scope of usage: service centers.