Yesipova K. Management of business-processes of tourist enterprises

The dissertation is dedicated of development of theoretical and methodological aspects, methodical and practical recommendation for business processes management of tourist enterprises. The thesis investigates the theoretical and methodological principles of business process management of tourist enterprises. Critically evaluated scientific approaches to business process management. The analysis applied aspects of business process management of modern tourist enterprises. Researched the theoretical basis of reengineering business processes. Evaluated the practical tools to apply this concept in activities of travel companies. Grounded initiation of business process reengineering in tourism enterprises based on the probabilistic approach. Study of Internet technologies in the management system of tourist enterprises. The main areas of application of Internet technology to improve efficiency and effectiveness of business processes of tourist enterprises are also determinated.