Kasyanenko D. Mechanisms for improving the effectiveness of delivery of public services by local executive authorities

Українська версія

Thesis for the degree of Candidate of Sciences (CSc)

State registration number

0413U007206

Thesis Registration Form

0413U007206.pdf

Applicant for

Specialization

  • 25.00.02 - Механізми державного управління

12-12-2013

Specialized Academic Board

Д 17.127.03

Classic Private University

Essay

Authorities' effectiveness being considered in the light of the quality of public services they provide. The thesis gives background for conceptual basis to form mechanisms of improvement of public services provided by local authorities and also develops methodological and technological approaches to practical implementation of these mechanisms while integrated application of Quality Management System (QMS) and Balanced Scorecard (BSC).

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Files

aref.doc

dis.doc

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