Banakh S. Ombudsmen function in the modern world: a comparative legal research

In the thesis the legal problems of functioning of ombudsman. An ombudsman program serves many functions: Active listening - many disputes will resolve themselves simply by providing an independent third party who is available to listen; Understanding the issues for solving the problem; Discussing options - minimal problem solving may be all that is necessary; Negotiation a good starting point - facilitates meaningful discussions; Shuttle diplomacy - serving as the intermediary bringing ideas to the table without the "heat" that often accompanies disputes; Elegant solutions - seeks out innovative approaches to resolving disputes; Change agent - helps organizations look at the root causes of the issues that caused the dispute and provides a basis to avoid those disputes in the future.