Palonyi A. Method and models of performance assessment of operators in air traffic control system.

The thesis deals with actual issues of the development of method and models for automation of processes of analysis and assessment of air traffic controller performance. Their application will improve the efficiency of system of objective monitoring air traffic control operations. Method of complex assessment of air traffic controller performance was proposed and substantiated. Three-tier hierarchical model of air traffic controller performance to determine generic technological performance units for their registration, analysis and evaluation was developed. The method involves getting error details and quantitative estimates in accordance with the stages in decision-making process. Based on this model criteria for evaluating air traffic controller performance have received further development. Models used to assess correctness and timely response to problem situations by air traffic controllers and the results in terms of flight safety of their performance were developed. Importance weights of air traffic controllers' errors in assessment models were estimated experimentally. The algorithm for complex assessment of air traffic controllers actions based on the ideology of multi-agent systems was proposed. Four-level assessment model of air traffic controllers' actions to determine complex and summary quantitative estimates was developed. Principle scheme and algorithm of functioning of the decision support system for specialist of system of objective monitoring were shown; user interface provides access to air traffic controllers' error and performance indicators was proposed.