Kalchenko A. Improvement of the service quality control methods in telecommunication networks

Subject-the quality of the management of services in the TCS. Aim-improve the quality of services in TCS based on user opinions. Methods-methods of system approach, methods of fuzzy logic and neural networks, algorithmic modeling techniques, methods of operations research, qualitative methods of system analysis, methods of simulation and analysis. Scientific novelty of the results. 1. For the first time developed a method for assessing the quality of telecommunication services users' satisfaction, which is based on the use of hierarchical neuro-fuzzy network provides a comprehensive assessment of the quality of services, as well as perform modeling user response to changes in the quality indicators values. 2. Improved service quality management method in telecommunication networks, which, in contrast to the known, through the use of quality of service compliance functions and accounting reference value ratio effect of improving the quality of services to the necessary costs for this allows you to maintain the quality of services at the level of satisfying the users. 3. An improved method for the formation of an overall assessment of the quality of services for a distributed network management principle by introducing weighting factors for the network segments, which in contrast to the known, takes into account the views of users. 4. Improved quality control method in the MPLS service, which, unlike the prior art, allows you to adjust the values of the quality indicators within acceptable classes of service, and also to predict the development of the required network. Practical results of the study can be used to improve the quality of telecommunications services, and enhance the degree of user satisfaction with the quality of services received. Also practical significance is confirmed relevant acts of use in education and research institute cold cryotechnology and ecoenergy them. VS Martynovsky Odessa National Academy of Food Technologies and the State Enterprise "Ukrainian Research Institute of Radio and Television"