Khlebnykov A. Development of the system of public services provision in Ukraine

On the basis of the defined subject, purpose, methods of the dissertation, the substantiation of theoretical foundations and practical measures for the development of the system of providing public services in Ukraine in modern conditions was made. It has been identified that services can be viewed as a process and as a result. As a process, service is an activity aimed at satisfying the needs of consumers. In the process of providing services new, non-existent material product are not created, but the quality of the existing product is changed. As a result, they are benefits provided not in the form of things, goods, but in the form of activities. Any "service" has its value - the ability to satisfy the need or to provide the consumer with a certain blessing. In this case, the services have the following basic characteristics: intangibility, inseparability, inconsistency of quality, absence of time reference, absence of ownership transfer during their provision, no or little interchangeability, even in one kind of services, the impossibility of transportation. There is a sufficiently developed classification of services on various grounds. In accordance with the problems raised in the dissertation three types of services were considered in detail: social, state, public. It is determined that all of them can meet the needs and create benefits for a wide range of individuals (individual groups, societies), but there are some differences between them. Thus, social services can be provided not only by the state, meaning exclusively institutions of the state, which have a monopoly on their provision. And public services combine the existing concepts of administrative, municipal, state services and characterize the regulated activity associated with the receipt and provision of certain individual, collective or social benefits.