The thesis provides to the development of theoretical and methodological provisions and practical recommendations for improving the management of transport enterprises on the basis of business process reengineering.
The essence of the concept of "business process of transport enterprise" is defined as a designed set of purposeful operations, ordered in time and space, which at the "input" transform financial, human, marketing, material and technical, technological and informational resources of transport enterprise to form the "output" service required by internal or external customer and to obtain economic benefits for the transport enterprise. The application of the improved interpretation allows to identify common business processes for transport enterprises.
The classification of types of reengineering of business processes of transport enterprises is improved by supplementing it with a new classification attribute - according to the severity of the manifestation of the crisis phenomenon at certain stages of the life cycle of the transport enterprise, in accordance with which three types of reengineering are identified: current, preventive and adaptive. The application of the suggested structurization will allow to foresee, evaluate and reduce consequences of crisis phenomena for transport enterprises more completely.
Theoretical basis of transport enterprises management on the basis of business processes reengineering is expanded, in particular by distinguishing the current, preventive and adaptive reengineering of business processes, which differ by tools, costs of overcoming the crisis and the possible result, which will improve the transport enterprise management mechanism.
Mechanism of management of transport enterprises on the basis of reengineering of business processes is improved. It includes two blocks: theoretical foundations and practical implementation and is complemented by an interconnected set of structural elements with feedback, developed with the principles of innovation, customer focus and process approach based on information and communication technologies. The implementation of the improved mechanism will increase the level of profitability of transport enterprises.
The methodical approach to assess the effectiveness of the activity based on the construction of regression models of the influence of external and internal environmental factors of transport enterprises is developed.
The toolkit for assessing areas of strategic development by constructing scenarios: "optimistic" (current reengineering of business processes), expected (preventive reengineering of business processes), adaptive (adaptive reengineering of business processes). Scenarios take into account the peculiarities of production activities of transport enterprises, as well as the influence of the external environment on their development. The construction and analysis of scenarios allows assessing the risks that may adversely affect the efficiency of transport enterprises, and to develop measures for their leveling.
Scientific and practical approach to the formation of adaptive reengineering strategy is formed by creating a cluster of enterprises based on the implementation of their joint business processes, which is based on the construction of logistics outsourcing platform as an integrated system of interaction between participants in the logistics chain according to the schemes B2B, B2C, B2G, aimed at optimizing the processes of providing services to the consumer. The functioning of the cluster of enterprises on the basis of logistics outsourcing platform will provide such effects as: increased sales volumes of products and services, reduced processing time, reduced delivery time, reduced logistics costs, increased inventory turnover, improved quality of services, increased productivity and motivation of employees, increased level of innovation.
