Pohajdak O. Formation the quality management system of communal services enterprises

The object of study is social and humanitarian processes of formation of quality management system of products, works and services of municipal enterprises, the organizational-economic mechanism of its functioning on the basis of a comprehensive innovation indicators. The aim of this work is scientific substantiation and development of theoretical, methodical, methodological and applied bases of the formation organizational-economic mechanism system of quality service management of the municipal enterprises on the basis of a comprehensive innovation indicators in the context of improving the quality of life in the innovation chain: "state - service sector - enterprises - consumers of services." Methods: structural-logical and systematic analysis; abstract logic; comparison; analysis, synthesis, system approach, economic-statistical and comparative; grouping method; factor analysis and modeling; graphics. Were proposed: for the first time: -organizational and economic mechanism of quality management of products, works and services of municipal enterprises in the innovation chain: "state - service sector - enterprises - consumers of services", which, on complex innovation and providing as a factor of stable functioning; - defines the classification criteria of complex-innovative measures that allow to implement a scientific quality management system; -developed system of material and moral interest in the development of municipal rivalry; improved: - the mechanism of management of quality of service and relationships between entities; - conceptual theoretical-methodological bases of functioning of municipal enterprises; -economic-mathematical model of formation of the integrated indicator of an estimation of quality of functioning of sphere of services; has received the further development: -categorical-conceptual apparatus in the system of quality management of municipal services; -methodological approaches to the organization of functioning of the service enterprises and evaluation of their service quality level based on the identified features of their development in the post-conflict reformation period.