Borodiyenko O. System of professional competence development of heads of structural subdivisions in communication companies.

The object of the research is the professional development of the heads of structural subdivisions of communication enterprises. The subject of the research is a pedagogical system for the development of professional competence of heads of structural units for the sale of services and services for the provision of telecommunications services. In the thesis, it is presented the results of theoretical analysis and the solution of the scientific problem concerning the justification of the pedagogical system of professional competence development of heads of the structural subdivisionsin communication companies (on the example of the heads of the structural subdivisions for sale services and customer services). Experimental verification data are summarized and indicate the validity of conclusions about effectiveness of the substantiated pedagogical system. The results of the research were implemented into the practice of intra-firm training centers, as well as into the training process of higher education institutions in Ukraine and Republic of Poland.