Shulyar R. Formation and development of economic and managerial instruments for business process support

The object of the research is the processes of formation and development of such economic and managerial tools as ensuring flexibility, adaptability and quality of business processes of enterprises. The aim of the thesis is the development of theoretical positions and practical recommendations for the construction of economic and managerial tools to ensure the flexibility and adaptability of the quality management system of business processes of enterprises. Used methods: comparative analysis; system analysis; detail and synthesis; structural and logical; expert; statistical analysis; correlation and regression analysis; analysis method based on a factor-effect diagram; groupings; abstract logical method, methods and techniques of graphical and tabular display, and the like. The theoretical value of the thesis is the study of the theoretical and applied foundations of the formation and development of economic and managerial tools to ensure business processes in enterprises. Scientific novelty of the research: a structural-logical sequence of formation and development of economic and managerial tools for business processes support has been developed; formed a comparative model of relations of individual sections in international standards for quality management in the context of supporting the adaptability and flexibility of business process management systems; tools have been developed to form and manage teams of specialists to solve quality problems, to overcome personnel resistance and ensure the flexibility and adaptability of the quality management system of business processes; developed a set of indicators to assess the level of adaptability and flexibility of the business process management system; improved tools for generating maps of business process quality management methods in order to develop flexibility and adaptability to support business processes; the integrated approach to management decision making in the divisions for managing quality of business processes (groups for solving quality problems) was improved; improved benchmarking model of enterprise business process management systems to compare the characteristics of their flexibility and adaptability; developed approaches to ensuring the flexibility of the business process management system in the field of enterprise supply; we have developed a framework for assessing the importance of business processes of an enterprise based on cost-oriented approaches to their management systems; A model has been developed for the comparative assessment of the flexibility of business process quality management systems in order to monitor the need for their adaptation to eliminate inconsistencies. The subject of research is the theoretical and practical foundations of the formation, development and maintenance of flexibility and adaptability of the quality management system of the flow of business processes of enterprises. The recommendations of the author are applied to the formation and development of economic and managerial tools to ensure business processes. The sphere of use of the recommendations are enterprises and organizations.