Chernyy A. Statistical estimation of service quality in retailing

Українська версія

Thesis for the degree of Candidate of Sciences (CSc)

State registration number

0405U004921

Applicant for

Specialization

  • 08.03.01 - Економічна статистика

28-11-2005

Specialized Academic Board

Д.26.006.01

Essay

Retailing of Kiev. Methodological background, methodic and practical recommendations of statistical service quality estimation in retailing is developed. Methods of descriptive statistics, correlation-regression, multivariate statistical analysis. Methodological background based on multivariate estimation of service process was proposed. Statistical service quality instrumentation was developed. Recommendations in estimation, analysis and monitoring of service quality in retailing are implemented. Retailing companies, education.

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