Suhinin D. Creation of the Policy of Quality Municipal Services Providing

The object is processes of creation and providing of municipal services by the organs of local self-government. The purpose is the bodies of approach to policy creation of municipal services quality providing and development of applied patterns of its realization. The methods: system approach, analysis, synthesis, comparison, classification, modeling, formalization, expert evaluation. The novelty: basic methodological approaches to policy creation of municipal services quality providing are grounded for the first time; the conceptual model of policy creation of municipal services quality providing is developed; the methodological and technological pattern of policy creation of municipal services quality providing is offered. Improved: the concept of municipal services; the approaches to standardization of the specification and description of the services. The investigation's outcomes can be used in practical activity of the local self-government bodies for Creation of the Policy of Quality Municipal Services Providing and in the process of training, in-service training and improvement of skills of the public servants and local self-government officials.