Katrich O. Qualimetric development of assessment methods of processes of quality management systems according to the international standards

Object of study - evaluation processes of quality management in accordance with international standards. The aim of the thesis is to improve methods and techniques quantify the quality of the quality management systems meet the requirements of ISO 9000. The scientific novelty is this: Enhanced desirability riznorozmirnyh indicators for evaluation processes by applying a parameter in form factors that take into account best value quality process that will allow it to assess unify disparate processes; first proposed interval numerical characteristics of quality process that will solve practical tasks assessment, given their importance to the quality management system; first obtained estimates of the model parameters by process uptime and maximum points of similarity, which, compared with existing, are unbiased and efficient, allowing higher accuracy to evaluate the reliability of the process; The features of the quality management system processes like quality control facility, allowing controlled propose a method of forecasting performance over time and adjust them to the expected value.