Zhykhorska O. Professional competence development of support staff of higher education institutions in the context of non-formal and informal education integration

In the thesis the notion "professional competence of support staff of higher education institutions" is defined, its content and structural components are substantiated; the criteria and indicators of a developed professional competence of support staff of higher education institutions are elaborated. The model of development of professional competence of support staff of higher education institutions has been designed. The model bases on the systematization of the process of training and career development of support staff aimed at addressing the social request for employees having a sufficient level of professional competence. Allowed to substantiate theoretically and to verify experimentally the model of development of professional competence of support staff of higher education institutions; as well as to elaborate the methodical guidelines for development of professional competence of support staff of higher education institutions in the context of non-formal and informal education integration.