Thesis for a Candidate Degree in Public Administration in the specialty 25.00.01 – theory and history of public administration. – Institute of training of the State Employment Service of Ukraine. Kyiv, 2019.
In the dissertation the analysis was carried out, the main factors influencing the change of the competence structure of the professional activity of civil servants and according to which a methodology for improving the communicative competence of the development of communicative competence of civil servants should be introduced, the separation of communicative competence and communicative competence is proposed, on this basis it is shown that communicative competence determines the communicative space of the institution, which depends on the ' and communicative competence characterized by a high level of subjective realization of abilities is subject to certain corrective practices, which suggests that communicative competence has a more formalized nature of the establishment of communication processes, in contrast to communicative competence, which is characterized by less formal and sub- an instant moment of communication.
Communicative knowledge as a structural component of the communicative culture of civil servants that provide the formation of communicative values is revealed. On this basis, it is shown that communicative culture by methodologically synthesizing various communication dimensions and forms of professional activity of civil servants determines the appropriate level of their communicative competence and professionalism that allows them to form effective communicative space. The identification of components of the communicative culture of civil servants has been improved, and on this basis it is shown that the components are determinedly interrelated and provide the formation of a holistic, dynamic structure of the communicative culture, which gives the public servant the opportunity to make an effective choice of certain communicative values that ensure the acquisition of relevant knowledge. and communication skills and determine their style of activity.
The method of improvement of communicative competence, which characterizes self-development and self-improvement of a person in the process of communicative activity on the basis of their own communicative techniques, is proposed, on the basis of which a highly-qualified civil servant should have a high level of diagnostics of his communicative competence, which includes its self-examination and self-diagnosis. It was established that diagnostics of communicative competence of civil servants should include assessment of their information abilities, according to which correction of information behavior is carried out.
The main methodical methods of improvement of communicative competence of civil servants among them are systematized: development of competition and freedom of the person, based on the expansion of the forms of application of modern information technologies; the introduction of a new democratic administrative culture, envisaging introduction of the newest communicative forms of interaction with citizens; application of both vertical and horizontal communications, which would guarantee systemic-communicative interaction of the main subjects of the system of public administration.
Key words: communicative competence, communicative competence, competency structure of professional activity of civil servants, improvement of communicative competence, communicative processes, communicative knowledge, communicative values, communicative culture, communicative space, communicative tolerance, communicative interaction, communicative style, communicative development.
