Sydorenko I. Managing Service Quality in Competitive Environment

Українська версія

Thesis for the degree of Candidate of Sciences (CSc)

State registration number

0406U002780

Thesis Registration Form

0406U002780.pdf

Applicant for

Specialization

  • 08.02.03 - Організація управління, планування і регулювання економікою

08-06-2006

Specialized Academic Board

Д 26.801.01

Essay

The work is devoted to the decision of theoretical-methodological, methodical and practical questions of quality management of tourist services in conditions of competitive environment. The offered directions of realization of policy in sphere of quality, which follow from his contents, namely: development of uniform system of state quality surveillance; introduction of the international standards and other normative documents; organization of system of training and improvement of professional skill of the staff on quality management in activity of the tourist enterprises; creation of system of public organizations, which will assist the decision of questions of increase of quality in activity of the tourist enterprises (organizations, firms) in general and in region in particular. The scientific and practical recommendations concerning management of expenses and quality of tourist services in modern conditions of competitive environment also are developed

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Files

11 vctyp.doc

Dod_А.doc

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Pozd_1_11.doc

Pozd_2_111.doc

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Spisok Literatyra.doc

Titul 11.doc

Visnovki11.doc

АВТОРЕФЕРАТ=2.doc

Багато.вплив.doc

Дод Д.doc

Дод Р.doc

Додатки.doc

З М І С Т.doc

Зворотній лист.doc

Копия Механізми 1.doc

Механізми 1.doc

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