Dzyana O. The formation of conflictological culture of the future experts in the sphere of service

Українська версія

Thesis for the degree of Candidate of Sciences (CSc)

State registration number

0412U000701

Applicant for

Specialization

  • 13.00.04 - Теорія і методика професійної освіти

14-03-2012

Specialized Academic Board

Д 05.053.01

The Vinnytsia State Pedagogical University named after Mykhailo Kotsiubynsky

Essay

The dissertation contains theoretical and experimental investigation of the problems of the formation of conflictological culture future professionals in the service sector. The features of the professional activities in service sector in a professional conflictological enviromment, domestic and foreign experience on the formation of conflictological culture future professionals in thear training as a specialist qualitative characteristics were analyzed, which covers methods and techniques that he uses to solve the professional problems of conflict management in service sphere and was manifested in the masterine of theoretical knowledge about conflict.

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