The dissertation theoretically substantiates the mechanisms of interoperability of service activities of public authorities and provides practical recommendations for their implementation in the field of public administration and administration in terms of digital transformations.
It was for the first time when a unified situational-communicative model of an interoperable system of service activity of a public authority has been developed, and the structure of its information flows and managerial influences has been determined. Іmproves the classification of macrotexts / features of the first and second waves of the Digital Age Governance (DEG) concept, which allowed to confirm the hypothesis that public administration efficiency depends on the use of a certain configuration of digital mechanisms that will ensure interoperability of government services. and local self-governments. The regularity of the dynamics of digital development according to the exponential model of growth in accordance with the modern interpretation of Moore's Law is substantiated. Accordingly, the theory of technological singularity was further developed, which, when used in public administration of Ukraine, will lead to an exponential increase in the number of artificial intelligence service systems and contribute to the further development of their self-replicating technologies in the process of providing management services.
The normative-legal regulation of digitalization of service provision by state authorities and local self-government bodies is analyzed, in particular, the necessity of legislative definition of legal interoperability and introduction of “Digital Governance Code” to overcome barriers of interoperability.
Approaches to determining the stages of development of Ukrainian legislation in the field of formation and implementation of digital development policy are standardized. To introduce legal interoperability, it is proposed to develop a state service for the intellectual assessment of the compatibility of Ukrainian legislation.
The conceptual and categorical apparatus of public administration in the field of interoperability of service activities of the authorities in terms of the author's interpretation of the terms “functional compatibility”, “interoperability”, “interoperable system”, and the introduction of new definitions into scientific circulation, namely:
The foreign experience of service-oriented state policy development by institutions of digital transformations, formation, and implementation of state digitization strategies, the introduction of digital governance systems, standard models, structures of digitalization management units, their functions and powers are generalized.
The set of digital components of criteria for a comprehensive assessment of service activities of public authorities has been improved, taking into account the specifics of providing management services based on the application of a scale of order or intervals.
The directions of improvement of the system of standardization of service activity of public authorities in the conditions of digitalization of society are defined: digital transformation of public administration by revision of development strategy taking into account digitalization of society. The classification of approaches to “Smart City” tools has been improved on the basis of the facet principle and certain types of classifier fields.
The classification of digital information barriers according to the level of semantic interoperability by four factors.
The toolkit for public service activities and mechanisms for ensuring interoperability using blockchain technology as a promising digital technology for compatible management services describes the risks of using blockchain technology and identifies methods of interaction to ensure interoperability of blockchain transactions and describes the levels of interoperability.
The construction of the structure of public authorities on the basis of the architecture of the enterprise and the use of visualization techniques based on the landscape model is proposed. It is proposed to improve the mechanisms for submitting individual electronic applications of citizens, taking into account the batch principle. It is proposed to expand the scope of performance evaluation through the introduction of a rating system for NGO activities and the tool “Electronic Cabinet of NGOs”. Aspects of information barriers and digital inequality are studied and the directions of their overcoming are offered, taking into account inter-barrier information-communication connections. For the first time the analysis of instant messaging systems was carried out, their functional typology and spheres of use in the context of public authorities were determined, the change of the digital communication landscape due to the spread of COVID-19 coronavirus infection was described.
