The dissertation is assigned to the complex development of all structural components of the system and communication of courts from the community in the system of public administration, established necessary for the effective function of theoretical, institutional, legal, technological resources.
The first section "Theoretical principles of public relations research in the judiciary" discusses the theoretical principles of public relations research in the system of public administration and defines the conceptual and categorical apparatus of research. In particular. It is shown that the relations of courts and other public authorities with the public are a managerial function that facilitates the organization of communication to identify common interests and build relationships on the principles of partnership within the information and communication activities.
The foreign experience of forming public relations of courts is considered and it is defined that the organization of this activity in the most developed countries of the world is based on necessity of practical understanding of needs of community and tends to the administrative model. Effective approaches to the organization of public relations, which have the potential for implementation in the judiciary of Ukraine, are summarized.
The second section "Peculiarities of forming public relations in the judiciary" analyzes the state of legal regulation of public relations of courts and determines that the legal basis for public relations, including courts, with the public is enshrined mainly in a number of acts of legislation governing information activities. It has been established that a number of international and current departmental acts have a recommendatory character, which has a negative impact on the intensification of the courts' activities in the development of public relations and the media, its coordination and efficiency. Overcoming this problem lies in the level of adequate legislative, financial and scientific support for the creation of a dialogue space for the courts to establish effective public relations.
A number of problems that arise in the management of court relations with the public are analyzed, and four levels of manifestation of problem areas are established: historical, organizational-administrative, organizational-educational, communication-technological levels. The definition of these levels became the basis for the formation of appropriate proposals and recommendations.
The paper substantiates the advantages and disadvantages of using the methodology of civil reporting cards (CRC) as one of the forms of interaction with the public. As part of the study of ways to improve the activities of the court to provide feedback to the public, the civil reporting card was improved. It is proposed to include the criterion (quality measurement) "Public Relations", which reflects the state of awareness of citizens with information and communication activities.
The third section of the work "Ways to improve public relations management in the judiciary" sets out provisions on the modernization of public relations courts, which contain proposals and recommendations: 1) to improve the strategic planning of communication activities of the court; 2) to improve the legal regulation of public relations of courts; 3) on the organization and ensuring the work of communication units in courts; 4) on professional training of specialists responsible for public relations and media in courts; 5) to improve the study of public opinion; 6) on the implementation on foreign experience of court relations with the public.
It is proposed to implement some effective aspects of foreign experience in the National Concept of Court Relations with the Public and the Media, which is recommended to be developed for a period of three years. The content of the main provisions of this document is characterized in a generalized form.
The state-administrative model of realization of public relations in the system of judicial power is developed and scientifically substantiated, which is based on the system-structural approach. The purpose of the model is to provide conditions for increasing the level of public confidence in the judiciary, improving the openness and transparency of the courts, strengthening the authority of the judiciary in the state.
The main general conclusion of the study is that the multi-vector management activities of the organization, based on a strategic approach, the functioning of communication units and the active introduction of new communication, digital technologies have significant potential to ensure court participation in community life and build public confidence in the judiciary.
Keywords: public administration, public relations, judiciary, communications department, press service, information and communication activities, outreach programs, strategic planning, citizen report card, polls, feedback, training of civil servants.
