Rybalchenko D. Management by quality of educational services in general educational establishment

Object: the management of general educational establishment; objective: to justify and to test the system of educational services quality in general educational establishment; methods: the analysis and classification of philosophical, pedagogical, psychological literature, governing documents in the sphere of educational quality management, modelling, observation, questioning, informal interviewing, the method of expert estimation, the methods of math statistics, speculation; novelty: theoretically justified and experimentally tested the system of educational services quality in general educational establishment focused on customer requirements; results: were elaborated the documents of the system of educational quality management, hierarchical system of interrelated processes in providing educational services; branch: the theory and methods of management education