PETROV I. Theoretical bases of operation of means of sea transport in Service Ergatic Sys-tems

The dissertation research meets the challenges of practice from the point of view of the need to develop theoretical and methodological foundations associat-ed with increasing the efficiency of the operation of maritime transport. The conceptual apparatus of agency service has been developed, the possi-bility of introducing a new category − "Service ergatic system" (SES), has been substantiated, which provides for the rational use of technical means and ergo-nomic qualities of an agent as an operator of a SES, provided that it is the main place in relation to other elements of the system. Developed modeling of training agents, agent positions, professional suc-cess, as well as enhancing the development of his professional orientation. Reasonable achievement of competitive advantages by agency companies. Models of their strategies in SES and the number of personnel have been devel-oped. The work of the ship at the port was considered together with the activities of a group of operators with the participation of a sea agent. It is recognized that, within the framework of technical support for ship supply, the most appro-priate is the use of a consignment warehouse on terms of procurement optimiza-tion. The description of the shipyard's operation as a “with demolition” man-agement system has been formalized to find the stationary general probabilistic distribution of the number of ships and the amount of materials in the ware-houses of the shipyard. Functional models of formalization of business processes in the activity of an agent have been developed, physical and logical relational models of a data-base, an object model of an Information System (IS). The graphical interface was formed, the profiling of the work and the evaluation of the quality metric of the IS program code were carried out. The concepts of ensuring information security of SES and electrons of interaction of various information spaces on the basis of the "Single Window" have been developed. The classification of SES risks has been carried out, recommendations have been developed for accounting and analysis of agent errors using the frame appa-ratus. A scheme has been developed for the return of agency licensing. The ex-pediency of insurance was considered, the profit of the agent in the role of a car-go surveyor who was insured was estimated. A scheme of a heuristic algorithm for the behavior of a marine agent in emergency situations is proposed. It is advisable to use the obtained results in the practice of enterprises of the maritime industry and its coastal segment. Key words: service ergatic system, operator, ergonomic technologies, pro-cess modeling, professional success, technical support, business processes, in-formation security, risk minimization.