The dissertation is devoted to the substantiation of theoretical provisions and
practical recommendations regarding the expansion of the conceptual foundations to
develop the digital competences of public authorities’ personnel. A set of scientific
and practical conclusions and proposals to improve the system of public
administration mechanisms aimed at the development of digital competencies of
public servants was formulated within the framework of the study, based on the
analysis of current legislation, domestic strategic and conceptual documents, theory
and practice of public administration,
The paper summarizes the theoretical approaches to the interpretation of the
«personnel potential» concept, specifies its components, management stages of such
potential, offers the author's definition of the concept of «personnel potential of
public authorities». In particular, the staff potential of public authorities is proposed
to be understood as an open variable system, which is represented by a set of
quantitative and qualitative personnel with appropriate professional competences and
skills in order to achieve the goals of sustainable development of the community, city,
region and country. It is emphasized that in the conditions of the rapid development
of «digital Ukraine», one of the key factors influencing the formation of personnel
potential is the digitization of the operation of public authorities, therefore, digital
competences figure high on the priority list
Based on the results of the analysis of the publications of domestic and foreign
researchers, experts, organizations, and strategic conceptual documents, it was
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concluded that the concept of «digital competence» is based on a number of basic
elements, such as knowledge of digital technologies and the ability to work with
them. The author's definition of the concepts is formulated as: 1) «digital
competences of public servants» is a combination of knowledge, abilities, skills and
digital etiquette of using digital technologies by public authorities in the internal and
external digital environment of professional activity; 2) «public servants’ digital
etiquette» is a set of rules and norms of behavior, whose observance is mandatory for
the personnel of public authorities in the communicative processes of the digital
format of professional activity. A description of the professional digital competencies
of public servants is proposed, which can be used during the development of
departmental standards for public authorities, job instructions of their employees. The
complex of mechanisms for the development of digital competences of public
servants is suggested, which includes: normative-legal, institutional-organizational,
material-technological, and motivational-personnel aspects.
Regulatory acts in the context of digitalization of the sphere of public
administration and the development of digital competences of public servants are
analyzed. It was found that: 1) Ukraine has the appropriate legislation for the digital
format of public authorities' work with businesses and individuals; 2) Laws of
Ukraine, adopted during 2021–2022, are directly related to the processes of
digitization of the sphere of public administration; 3) in the National Informatization
Program (2023), one of the priority tasks in the field of public administration is the
preparation of personnel potential with appropriate qualifications that include
knowledge and skills of digital technologies, the ability to work with departmental
automated information systems. The strengthening of the institutional and
organizational component of the mechanisms for the development of digital Ukraine
was noted: the Ministry of Digital Transformation was created (2019), the position of
deputy head of the relevant body for digital development, digital transformations and
digitalization was introduced; the Verkhovna Rada has established a Committee on
Digital Transformation.
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The monitoring of digital tools used by domestic public authorities confirm
that some of them are implemented on the Diya platform, in particular, «Government
services online», «Diya. Digital education», «Diya. Open data», «Action. Digital
community», «Integrated system of electronic identification», and others - on the web
portals of ministries, departments and other central executive bodies. It has been
established that digital transformations in the field of public administration are in an
active phase, a significant range of digital tools has been implemented in public
authorities, and now is the time to intensify their use by individuals, business
structures and public servants.
